Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you interact with our Discord bot, create tickets, or communicate with our support team.

• Discord user ID, username, and avatar information
• Server IDs and channel information where our bot is active
• Ticket content, including messages and attachments
• Usage statistics and interaction data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, including:

• To operate and maintain the ticket system functionality
• To communicate with users regarding their tickets
• To improve our services and user experience
• To provide customer support and respond to inquiries

3. Information Sharing

We do not share, sell, or rent your personal information to third parties for marketing purposes. We may share information in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and property
• With service providers who assist us in operating our service

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. When data is no longer needed, we securely delete it according to our data retention policies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate personal information
• The right to request deletion of your personal information
• The right to data portability

7. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Discord server or support channels.